Security + compliance
Trust, privacy, and operational safety
APS is designed for operator-grade reliability. This page summarizes our privacy posture, retention controls, and audit readiness across the control and data planes.
Last updated: January 7, 2026
Trust coverage
- Private deployment options with tenant isolation.
- Retention controls and auditable evidence trails.
- Operator-ready guardrails and incident response playbooks.
Trust snapshot
Safeguards and evidence posture for the APS control and data planes.
Guardrails
Always-on
Approvals
Human-confirmed
Retention
Configurable
Privacy-by-default
Tenant isolation, least-privilege access, and role-based enforcement across every surface.
Evidence trails
Every call, transcript, and override is logged with timestamps for audits and reviews.
Operational guardrails
Transfer windows, caps, and pause controls keep automation inside agreed boundaries.
Retention + evidence
Controlled retention windows and auditable storage locations.
Retention schedule
4 datasets| Dataset | Retention | Storage |
|---|---|---|
| Call recordings | Not collected | N/A |
| Transcripts + summaries | Configurable | Tenant data store |
| Call metadata | Configurable | Tenant data store |
| Security + access logs | 24 months | Audit vault |
Usage signals
Monitor abnormal activity before it becomes a risk.
No abnormal usage detected in the last 30 days
warningOperational guardrails + approvals
Human approvals and operator controls that keep APS aligned with your policies.
Approval gates
Every request outcome is confirmed by a human operator before any customer follow-up.
Transfer windows
Live transfers only within configured windows and targets; fallback to intake when closed.
Pause + override
Operators can pause automation instantly; all overrides are logged with timestamps.
Escalation paths
Defined escalation routes for urgent calls and operator handoff.